Dining Room Management and Customer Service

NEXT EDITION: FEBRUARY 17, 2025

REGISTER HERE

Achieve complete mastery of the dining room.

It is important to master service techniques, but it is not the only thing. With this course, we aim to expand the boundaries of knowledge, offering students insights into psychology, team management, customer experience, dining room technology, communication, and more. In this way, the program builds in students an acuity to manage environments that are in constant flux, such as the dining room. This benefits both the team and the customer.

PRACTICAL INFORMATION

• On-site format
• Academic period: February 17 - April 8, 2025
• Schedule: Mondays and Tuesdays from 9:15 AM to 6:30 PM (CEST)
• 18 spots available
• Degree from the Faculty of Gastronomic Sciences of Basque Culinary Center
• More information and inquiries: cursos@bculinary.com

PROGRAM OBJECTIVES

• Develop leadership skills in managing the dining room.
• Perfect customer service. Teaching students to understand and meet the needs of diners, solve problems, and build strong relationships with customers.
• Master the management of the dining room. Teach the operational management of the dining room, covering aspects such as planning and organization, human resources management, service coordination, and business profitability optimization.

CAREER OPPORTUNITIES

We know that professional opportunities can vary depending on the geographical location and individual preferences of the students; however, with this program, participants can take on roles and functions in the following positions and areas:

• Director of Dining Room in Prestigious Restaurants: Graduates could take on leadership roles in dining rooms at restaurants, leading teams and ensuring excellent service.
• Consultant in Customer Service and Restaurant Management: Provide specialized consulting services in customer service and restaurant management, helping other establishments improve their operations and service quality.
• Operations Manager in the Hospitality Industry: Graduates could also aspire to operations management positions in the broader hospitality industry, working in hotels, resorts, or other hospitality businesses.
• Trainer in Service and Customer Service: Those interested in education could become trainers or instructors at culinary training institutions, sharing their knowledge and experience in service and customer service with future professionals in the sector.

GONZALO PARRAS, COORDINATOR, TELLS YOU MORE

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