Dining Room Management and Customer Service

NEXT EDITION: FEBRUARY  2025

We aim to provide a comprehensive mastery of front-of-house operations.

Mastering service techniques is important, but it's not the only thing. With this course, we aim to expand the boundaries of knowledge, offering students insights into psychology, team management, customer experience, dining room technology, communication, and more. In this way, the program cultivates in students the acumen to manage environments that are subject to constant changes, such as the dining room, benefiting both the team and the customer.

PRACTICAL INFORMATION

• Campus-Based Learning at Basque Culinary Center
• Academic Period: february to march 2025
• Schedule: mondays and tuesdays 9:15 AM to 6:30 PM(CEST)
• 20 available spots
• Degree from the Faculty of Gastronomic Sciences at Basque Culinary Center
• Inquiries and more information: cursosonline@bculinary.com

PROGRAM'S OBJECTIVES

• Develop leadership skills in front-of-house management.
• Refine customer service by teaching students to understand and meet diners' needs, solve problems, and build strong customer relationships.
• Master restaurant floor management by teaching operational management of the dining area, covering aspects such as planning and organization, human resource management, service coordination, and optimizing business profitability.

CAREER OPORTUNITIES

We understand that professional opportunities can vary based on geographical location and individual preferences. However, with this program, participants can pursue roles and positions in the following areas:

• Director/Manager of Restaurant Dining Rooms: Graduates may access roles in restaurant management, leading teams, and ensuring excellent service.
• Customer Service and Restaurant Management Consultant: Graduates can provide specialized consulting services in customer service and restaurant management, assisting other establishments in improving their operations and service quality.
• Operations Manager in the Hospitality Industry: Graduates may also aspire to positions as operations managers in the broader hospitality industry, working in hotels, resorts, or other hospitality businesses.
• Trainer in Service and Customer Care: Those interested in education can become trainers or instructors in culinary training institutions, sharing their knowledge and experience in service and customer care with future professionals in the industry.

ARE YOU AN INTERNATIONAL STUDENT?

Students enrolled in a course with a duration of fewer than 3 months typically do not need to apply for a visa in most cases. You can check the list of countries where citizens do or do not require a visa by referring to the information provided in Annex I (scroll down to find the relevant information).

If your nationality requires a visa, you should apply for a type C (Schengen) visa to enter Spain.

International students should travel with official documentation confirming their enrollment in the course and proof of the medical insurance coverage purchased, which will provide coverage during their stay in Spain.

SEEING IS BELIEVING!